Monday 23rd September.
Thanks to everyone who came along.
Please contact us via firstname.lastname@example.org should you need any images, quotes, transcripts, interviews to assist with your post festival coverage.
Click here to download a small selection of images but do contact us if you would like images from any specific events or of speakers.
Hilary Lawson, the philosopher who founded the festival will be available for a small number of post-festival interviews. Please speak to Will should you want to arrange one.
The Institute of Art and Ideas,
375 City Rd, London, EC1V 1NB
Tel: 020 7837 3000
HowTheLightGetsIn will return in 2020 and we'd love you to be part of it!
Our festival is a space to let creative ideas run free. We are welcoming festival submissions of all kinds from performance pieces and games-makers, to workshop leaders or walkabout.
Whether it’s weird and wonderful, beautiful or bold, if you’ve got something special you’d like to share, we’d love to hear about it.
All submissions will be considered by our site and programming team; however, due to the large volume of applications we cannot respond to everyone. You are more likely to succeed if you have considered how your idea fits in with what we are trying to achieve with HowTheLightGetsIn.
To submit a proposal please email email@example.com with some details and our team will get back to you.
Traders can find out more here.
Please be aware; you are responsible for your own install, workspace or performance area. This should be sturdy enough to withstand diverse weather conditions.
We cannot contribute to the costs of your project, and we do not allow the use of generators, sound-systems or amplified music.
Please provide as much information as possible in the subject line and body of your email, and a member of our team will get back to you within 1 working day.
General Enquiries firstname.lastname@example.org
Website Issues email@example.com
Ticket Enquiries firstname.lastname@example.org
When is the festival?
HowTheLightGetsIn London 2019 is running from Saturday 21st September to Sunday 22nd September. Festival tickets will provide access to all events, including debates, talks, music, comedy, academy and late night parties.
How do I apply my discount?
You can apply all discounts at checkout. Select your discount from the drop down menu and click 'apply'. Only one discount can be used per ticket. Please note that discounts are not applicable to Day Tickets.
Where is the festival?
HowTheLightGetsIn will take place on the grounds of North London's finest stately home, Kenwood House, at the tip of Hampstead Heath - NW3 7JR.
Is camping available at the festival?
Camping is not available at HowTheLightGetsIn London.
Are dogs allowed on site?
Dogs are not allowed on site except guide and service dogs.
I'm having problems buying my ticket
If you're having any issues purchasing your ticket, please email email@example.com with the subject line 'Ticket Issue'. Please state the issue as well as your phone number and a member of our team will get back to you as soon as possible.
I can no longer attend the festival, can I have a full refund?
Our policy, details of which you can find here, states that we cannot refund tickets.
This ticket is issued by TVF Limited on behalf of the Institute of Art and Ideas, henceforth the "organisers", and is subject to the terms and conditions indicated on this ticket or displayed at the "venue", Kenwood House. Purchasers should note that this ticket is sold by the organisation responsible for the event.
Purchase and possession of a ticket signifies agreement to the following conditions:
1. This ticket is issued subject to the rules and regulations of the organisation, operators and management of the venue.
2. Every person entering the event must have a valid ticket.
3. Ticket holders are required to carefully check their tickets in advance of their visit; mistakes may not be rectified on the day.
4. The organisers reserve the right to refuse entry of the ticket holder to the event site. Customers found to be causing damage to the site, the site infrastructure, causing harm to any other person on site or in breach of these conditions will be subject to prosecution.
5. The organisers reserve the right to search all persons and personal property and refuse admission to, or eject from, the site any person who refuses to be searched by a security official.
6. This ticket is not transferable. No money will be refunded or tickets exchanged after purchase unless the event is cancelled. In the event of cancellation, the promoter’s sole obligation and liability shall be to offer a ticket for an alternative performance by the relevant artist, if available, or a full refund of the face value of this ticket. No other claims will be entertained. You will be contacted directly about cancellations at the email address used for your booking. Any questions about your claim should be directed to firstname.lastname@example.org.
7. No duplicate tickets or wristbands will be issued in the event of loss.
8. Admission to the site and performance is at the ticket holder’s own risk. Neither the promoter nor the site management shall be held liable for any injury or damage sustained within the site.
9. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
10. The event promoter reserves the right to make any change whatsoever to the act programme owing to any unforeseen or unavoidable cause.
11. Neither the venue nor the organisation can accept responsibility for lost or stolen property.
12. The possession of this ticket shall constitute an acceptance by the holder of these conditions and imply an undertaking on the part of the holder to observe them. In the event of any breach of these conditions, the event promoter reserves the right to cancel this ticket and retain any monies paid theretofore.
13. Other than the provisions advertised or outlined by the box office at the time of sale, customers are required to address any special needs by contacting the box office in advance of their visit, as the event promoter may not be able to provide those needs without notice.
14. We do not store credit card details nor do we share customer details with any 3rd parties.
15. Children under 12 with an adult do not require a festival ticket.
16. Discounts can only be applied to full HowTheLightGetsIn Weekend Festival Tickets. Please note that discounts cannot be applied to Day Tickets.
17. Dogs are not allowed on site except guide and service dogs.
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How We Use Your Information
What information do we collect?
We collect information on you:
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Certain services that we provide may involve us collecting extra information (IAI Friends memberships, for example), such as where you are, so the service can be provided as designed.
The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services such as HowTheLightGetsIn ticket sales. Unless we say otherwise, you have to answer all the registration questions.
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If you are not satisfied with the way your complaint was handled, you may be able to refer your complaint to your local data protection regulator. For example, in the United Kingdom this is the [Information Commissioner’s Office.
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