HowTheLightGetsIn Global 2020 is taking place 19-20 September, all online at your fingertips.
How do I get a ticket for the online festival?
A limited number of earlybird tickets are on sale now. Get yours here.
How do I get a ticket for the online festival?
Presale tickets will available on our tickets page at 15:00(GMT+1). You can either buy a festival ticket, or get your ticket as part of a special package including 4 months subscription to IAI including our video streaming service, podcast platform and ideas magazine.
I have a ticket for HowTheLightGetsIn Hay 2020, can I use that to get access to the online festival?
You can't use HowTheLightGetsIn Hay 2020 tickets to access the online event. You can either donate the value of your order to our donations appeal, rollover the ticket to receive a HowTheLightGetsIn Hay 2021 ticket, or receive a full refund. Visit the My Accounts page to login and see your options here.
Can I use my ticket to watch recordings of the events after the festival is over?
Festival tickets enable you to view events while they are live only.
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Our sites contain links to other websites from which we may earn revenue, which all goes towards support the work of the Arts and Ideas Trust. Our articles are never influenced by advertisers or affiliates, nor are they written for the purpose of promoting a product, except if and when clearly branded as a ‘sponsored by’, ‘brought to you by’ or ‘supported by’ ‘Supported by’, ‘Paid content/paid for by’ or ‘sponsor content’/’from our sponsors’ to represent sponsored content and foundation-funded features respectively.
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This ticket is issued by TVF Limited on behalf of the Institute of Art and Ideas, henceforth the "organisers", and is subject to the terms and conditions indicated on this ticket or displayed at the "venue", the Globe at Hay. Purchasers should note that this ticket is sold by the organisation responsible for the event.
Purchase and possession of a ticket signifies agreement to the following conditions:
1. This ticket is issued subject to the rules and regulations of the organisation, operators and management of the venue.
2. Every person entering the event must have a valid ticket.
3. Ticket holders are required to carefully check their tickets in advance of their visit; mistakes may not be rectified on the day.
4. The organisers reserve the right to refuse entry of the ticket holder to the event site. Customers found to be causing damage to the site, the site infrastructure, causing harm to any other person on site or in breach of these conditions will be subject to prosecution.
5. The organisers reserve the right to search all persons and personal property and refuse admission to, or eject from, the site any person who refuses to be searched by a security official.
6. This ticket is not transferable. No money will be refunded or tickets exchanged after purchase unless the event is cancelled. In the event of cancellation, the promoter’s sole obligation and liability shall be to offer a ticket for an alternative performance by the relevant artist, if available, or a full refund of the face value of this ticket. No other claims will be entertained. You will be contacted directly about cancellations at the email address used for your booking. Any questions about your claim should be directed to firstname.lastname@example.org.
7. No duplicate tickets or wristbands will be issued in the event of loss.
8. Admission to the site and performance is at the ticket holder’s own risk. Neither the promoter nor the site management shall be held liable for any injury or damage sustained within the site.
9. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
10. The event promoter reserves the right to make any change whatsoever to the act programme owing to any unforeseen or unavoidable cause.
11. Neither the venue nor the organisation can accept responsibility for lost or stolen property.
12. The possession of this ticket shall constitute an acceptance by the holder of these conditions and imply an undertaking on the part of the holder to observe them. In the event of any breach of these conditions, the event promoter reserves the right to cancel this ticket and retain any monies paid theretofore.
13. Other than the provisions advertised or outlined by the box office at the time of sale, customers are required to address any special needs by contacting the box office in advance of their visit, as the event promoter may not be able to provide those needs without notice.
14. We do not store credit card details nor do we share customer details with any 3rd parties.
15. Paper lanterns shall not be brought onto or used on the festival site under any circumstances.
If you would like to enquire about forming a media partnership, or if you have any further questions, please contact us at:
The Institute of Art and Ideas, 375 City Rd, London, EC1V 1NB
Tel: 020 7837 3000
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