When is the festival?
HowTheLightGetsIn Hay 2023 is running from 26-29th May 2023. Festival tickets will provide access to a huge range of events, including debates, talks, music, comedy, academy and late night parties.
Where is the festival?
HowTheLightGetsIn Hay 2023 is set in a magical location on the edge of the Black Mountains, alongside the river Wye in the famed book town of Hay. The site is located just off Newport Street, HR3 5BZ. It is about a 5 minute walk from the Globe at Hay, Newport St, Hay-on-Wye, Hereford HR3 5BG.
Can children come to the festival?
Yes, and under 12s do not need a festival ticket to gain entry to the site.
Can pets come to the festival?
No, pets are not permitted on the festival site.
Are dogs allowed on site?
Dogs are not allowed on site except guide and service dogs.
Can I bring a campervan onto the campsite?
Unfortunately, due to licensing reasons and to ensure safe access to our festival pitches, we cannot allow vehicles on the campsite. This includes campervans.
How can I book parking?
Parking is available to book on our Extras page here, once you have selected your ticket and accommodation.
TICKETS
I'm having problems buying my ticket
If you're having any issues purchasing your ticket, please email webmaster@artandideas.org with the subject line 'Ticket Issue'. Please state the issue as well as your phone number and a member of our team will get back to you as soon as possible.
How do I apply my discount?
You can apply all discounts at checkout if you open 'Click here for offers/ insider codes'. Only one discount can be used per ticket. If you have a Friends Discount, you will need to enter your code at checkout. Student and under 25 tickets can be added to your basket on our festival passes page. Please note that discounts are only valid for HowTheLightGetsIn Festival Tickets.
I can no longer attend the festival, can I have a full refund?
Our terms and conditions, details of which you can find here, state that we cannot refund tickets.
I want to come but cannot attend the full weekend
We have a range of ticket options for those who would like to come but cannot attend the full weekend. Day Tickets grant you full access to the festival on the day(s) of your choosing. Flexi Tickets allow you to drop in to the festival for a few events on the day(s) of your choosing. Pick up a Flexi-4 ticket to attend 4 debates or talks, and add a Flexi Day Pass to grant festival access on the day(s) you wish to attend. You can read more on the Tickets page here.
Stay on our rolling riverside expanse on the banks of the glorious Wye, overlooked by the impressive Black Mountains. What better setting could there be for four days of intellectual fun?
Our range of accommodation options starts with self-pitched camping and extends to premium pre-pitched tents and our selection of luxury yurts.
HowTheLightGetsIn Hay 2023 is set in a magical location on the edge of the Black Mountains, alongside the river Wye in the famed book town of Hay.
The site is located just off Newport Street, HR3 5BZ.
It is about a 5 minute walk from the Globe at Hay, Newport St, Hay-on-Wye, Hereford HR3 5BG.
HowTheLightGetsIn is the world’s largest and most exciting philosophy and music festival – and we need YOU to make it happen!
Full details coming soon! Sign up for our newsletter to be the first to hear of exciting volunteer opportunities.
We are welcoming the very brightest, boldest and most innovative performers and traders, particularly those specialising in the unusual, the interesting and the extraordinary.
Craftspeople, artisans, artists, musicians, performers, purveyors of the weird and wonderful, we want to hear from you.
Contact us at traders@artandideas.org.
We would love to hear from you! Contact us at the email addresses below. Please provide as much information as you can so we can answer your questions as quickly as possible.
General enquiries: enquiries@artandideas.org
Website Issues: webmaster@artandideas.org
Sponsorship: rachel.williams@tvf.co.uk
Partnership: partnership@artandideas.org
Press: press@artandideas.org
At HowTheLightGetsIn, we strive to ensure that everyone can enjoy the event, so we try our best to make the festival site as accessible as possible.
Festival Site
HowTheLightGetsIn takes place on the bank of the River Wye. The area is predominantly grass, with limited hard standing pathways. In the event of bad weather, mud and puddles are likely.
There will be some hardened pathways covering the main walking routes through the site, but just as we prepare for all conditions we do ask that you do to. So please consider the ground conditions and unpredictable British weather when deciding what facilities you may need and what equipment you need to bring.
We will of course have dedicated Disabled Toilets - location TBC closer to the time of the festival.
Car Park Access
There will be an on-site car park with dedicated Disabled spaces. We will confirm details of how to book a space here closer to the time of the festival.
Personal Assistant / Carer Ticket
We provide a free ticket for a personal assistant or carer to ticket holders who would be unable to attend, or those whose experience would be greatly impaired without their presence.
In order to apply please drop us an email at enquiries@artandideas.org. We will endeavour to respond to your request within 7 working days.
Any other questions?
Get in touch with us by emailing enquiries@artandideas.org and we will get back to you as soon as possible.
For press enquiries and media partnership enquiries, please contact us at:
press@artandideas.org
The Institute of Art and Ideas, 375 City Rd, London, EC1V 1NB
Tel: 020 7837 3000
This ticket is issued by TVF Limited on behalf of the Institute of Art and Ideas, henceforth the ""organisers"", and is subject to the terms and conditions indicated on this ticket or displayed at the ""venue"", HowTheLightGetsIn Festival in Hay-on-Wye. Purchasers should note that this ticket is sold by the organisation responsible for the event.
Purchase and possession of a ticket signifies agreement to the following conditions:
1. This ticket is issued subject to the rules and regulations of the organisation, operators and management of the venue.
2. Every person entering the event must have a valid ticket.
3. Ticket holders are required to carefully check their tickets in advance of their visit; mistakes may not be rectified on the day.
4. The organisers reserve the right to refuse entry of the ticket holder to the event site. Customers found to be causing damage to the site, the site infrastructure, causing harm to any other person on site or in breach of these conditions will be subject to prosecution.
5. The organisers reserve the right to search all persons and personal property and refuse admission to, or eject from, the site any person who refuses to be searched by a security official.
6. This ticket is not transferable. No money will be refunded or tickets exchanged after purchase unless the event is cancelled. In the event of cancellation, the promoter’s sole obligation and liability shall be to offer a ticket for an alternative performance by the relevant artist, if available, or a full refund of the face value of this ticket. No other claims will be entertained. You will be contacted directly about cancellations at the email address used for your booking. All accommodation bookings are final and non-refundable. No refund or offer of exchange or rollover will be given by the company in the event of the booking not being fulfilled. Any questions about your claim should be directed to enquiries@artandideas.org.
7. No duplicate tickets or wristbands will be issued in the event of loss.
8. Admission to the site and performance is at the ticket holder’s own risk. Neither the promoter nor the site management shall be held liable for any injury or damage sustained within the site.
9. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
10. The event promoter reserves the right to make any change whatsoever to the act programme owing to any unforeseen or unavoidable cause.
11. Neither the venue nor the organisation can accept responsibility for lost or stolen property.
12. The possession of this ticket shall constitute an acceptance by the holder of these conditions and imply an undertaking on the part of the holder to observe them. In the event of any breach of these conditions, the event promoter reserves the right to cancel this ticket and retain any monies paid theretofore.
13. Other than the provisions advertised or outlined by the box office at the time of sale, customers are required to address any special needs by contacting the box office in advance of their visit, as the event promoter may not be able to provide those needs without notice.
14. We do not store credit card details nor do we share customer details with any 3rd parties.
15. Paper lanterns shall not be brought onto or used on the festival site under any circumstances.
16. No dogs are allowed on the festival site, except guide and service dogs.
Privacy Policy
This Privacy Policy governs the manner in which The Institute of Art and Ideas collects, uses, maintains and discloses information collected from users (each, a ""User"") of the http://howthelightgetsin.org/ website (""Site""). This privacy policy applies to the Site and all products and services offered by The Institute of Art and Ideas.
At HowTheLightGetsIn and our affiliated sites, we collect different types of information about our users for four main reasons:
To provide personalised services unique to individual users.
To help us to monitor and improve the user experience and the content we offer.
To sell sponsorship and advertising space on the site to selected partners. This helps us to keep the site free for people who visit it.
If we have permission from the user, or where otherwise allowed by law, to market our services and events to them.
How We Use Your Information
What information do we collect?
We collect information on you:
When you use the website
Through cookies
If you choose to reveal information in postings, and
When you enter sales promotions and competitions.
To process transactions
We do not hold or retain any personal data related to any individual's Covid status.
Certain services that we provide may involve us collecting extra information (IAI Friends memberships, for example), such as where you are, so the service can be provided as designed.
Registration
The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services such as HowTheLightGetsIn ticket sales. Unless we say otherwise, you have to answer all the registration questions.
We may also ask some other, voluntary questions during registration for certain services (for example, your profession) so we can gain a clearer understanding of who you are. This also allows us to personalise our services and offering for you.
After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have expressed interest in or content that you have accessed on our sites. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’.
We may also undertake research to understand which areas of our work you may be interested in supporting by seeking publicly available information. We may also use third-party aggregators of publicly available information to review philanthropic, financial, and professional data.
Logging in using social networking credentials
If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form an IAI TV account. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings.
If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form an IAI TV identity. If you remove the IAI TV from your Google settings, we will no longer have access to this information.
Use of Children’s Data
We do not knowingly collect or store any personal information about children under the age of 16 and we do not offer any of our products or services directly to children under the age of 13. Registration to the site requires confirmation that you are aged 13 or above, or have the consent of your parent or a person holding parental responsibility.
Updating Your Personal Information
We offer a ‘My details’ page (also known as Email Preferences page), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – click on the ‘My account’ link at the top of the screen when you are signed in.
We will not share your personal information with others for marketing purposes unless you have given us your permission. If we have your permission, we will share your information only with other organisations we have chosen carefully.
If you are an IAI Friend and attend an event organised by an event partner, data may be shared for event administration purposes.
We may make other organisations’ services available, through our sites, although we are not necessarily operating these sites. We process any information which we collect when you access a service provided by another organisation under this privacy policy. Information these other organisations collect is governed by their own privacy policies.
We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.
Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run these sites (or services available on the sites), some of whom may be based outside the EEA.
Some of our webpages use plug-ins from other organisations (such as the option to register through Facebook). These other organisations may use information about your visit to our websites on their pages. If you browse these pages while still also logged in to your account with us, information they collect may be connected to your account on their site. For more information on how these organisations use information, please read their privacy policies.
How We Use Cookies
We use cookies for a number of reasons
1 For statistical purposes to track how many users we have and how often they visit our websites. We collect information listing which of our pages are most frequently visited, and by which types of users and from which countries.
2 We and other advertisers may use statistical cookies to track who has seen an advert and clicked on it. You can find more information on this in the online behavioural advertising section of this privacy policy.
3 You can turn cookies off but if you do this, you may not be able to use all services on our websites and you might see more pop-ups and other advertising. This is because we won’t be able to limit what you see by using cookies. However, you will still be able to see our content and use our services.
4 We or other companies may use cookies to suggest and deliver content which we believe may interest you.
You can turn cookies off but if you do this, you may not be able to use all services on our websites and you might see more pop-ups and other advertising. This is because we won’t be able to limit what you see by using cookies. However, you will still be able to see our content and use our services.
For more information about cookies and managing them, including how to turn them off, please visit our page on Cookies.
By using the sites you are agreeing to the use of cookies as described.
Google Analytics
We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)
How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell or share your personal information for other organisations to use.
When we allow third parties acting on behalf of the IAI to access your information, we will always have control of what they see, how long they see it for and what they are allowed to do with it.
In accordance with how we use your information (as noted within this Privacy Policy), where necessary, we may share the personal data we collect and process with third party research organisations and third party IT providers, for example who host the website or provide IT support.
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes we have permission from you as the user, or where otherwise allowed by law.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
Changes to this privacy policy
The Institute of Art and Ideas has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Other Advertising
Our sites contain links to other websites from which we may earn revenue, which all goes towards support the work of the Arts and Ideas Trust. Our articles are never influenced by advertisers or affiliates, nor are they written for the purpose of promoting a product, except if and when clearly branded as a ‘sponsored by’, ‘brought to you by’ or ‘supported by’ ‘Supported by’, ‘Paid content/paid for by’ or ‘sponsor content’/’from our sponsors’ to represent sponsored content and foundation-funded features respectively.
Privacy Policy
Should we elect to change our privacy policy we will amend this page in light of the changes. We strongly recommend users review this page regularly to stay updated on changes that might impact upon their usage of the site and services we provide. Where the changes are significant, we may also choose to email all our registered users with the new details. Where required by law, will we obtain your consent to make these changes.
Legal information and How to Contact Us
Under the UK Data Protection Act 1998 we have to say who the ‘data controller’ is for iai.tv and services provided through our websites. The data controller is the organisation responsible for protecting information and, in our case, is Institute of Art and Ideas, 375-377 City Road, London, EC1V 1NB.
If you would like access to or a copy of the personal information we hold about you, to request a correction, or have any questions about how we may use it or to make a complaint, please contact the Data Protection Manager at the address shown above. Or, email webmaster@iai.tv.
Complaints will be dealt with by the Data Protection Manager, and will be responded to within 30 days at the latest.
If you are not satisfied with the way your complaint was handled, you may be able to refer your complaint to your local data protection regulator. For example, in the United Kingdom this is the Information Commissioner’s Office."
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