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Festival FAQs


Festival Guide 2018

You can download our 2018 Festival Guide here

When is the festival?

HowTheLightGetsIn 2018 is running from Friday 25th May to Monday 28th May. Festival tickets will also grant you access to a Trailblazer party on the evening of Thursday 24th May.

How do I apply my discount?

You can apply all discounts at checkout. Select your discount from the drop down menu and click 'apply'. Only one discount can be used per ticket.

Where is the festival?

HowTheLightGetsIn is situated in the famed book town of Hay. You can read more about our location and travel options here.

Can I bring a caravan?

Unfortunately, due to safety and licensing reasons, as well as ensuring access to our pitches, we cannot allow vehicles or campervans on the camp site. For more information email

How do I book accommodation?

You can select luxury accommodation at checkout, or you can book self-pitch camping by selecting a HowTheLightGetsIn 2018 Festival Ticket + camping ticket at checkout.

I'm having problems buying my ticket

If you're having any issues purchasing your ticket, please email with the subject line 'Ticket Issue'. Please state the issue as well as your phone number and a member of our team will get back to you as soon as possible.

I can no longer attend the festival, can I have a full refund?

Our policy, details of which you can find here, states that we cannot refund tickets.

Where can I park?

There will be allocated parking on site which will be clearly signposted when you arrive.


How does my Festival Ticket work?

Festival tickets provide access to all events for the relevant period aside from food and drink events and Spa sessions.

Do children need tickets?

Children under the age of 12, accompanied by an adult, will have full access to the festival for free, with the one exception of the Circus that is ticketed.

Where do I collect my ticket?

On arrival, please present your booking confirmation code to the Riverside or Globe box office to collect your ticket.

Please click here for our Terms & Conditions


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