When is the festival?
HowTheLightGetsIn Hay 2023 is running from 26-29th May 2023. Festival tickets will provide access to a huge range of events, including debates, talks, music, comedy, academy and late night parties.
Where is the festival?
HowTheLightGetsIn Hay 2023 is set in a magical location on the edge of the Black Mountains, alongside the river Wye in the famed book town of Hay. The site is located just off Newport Street, HR3 5BZ. It is about a 5 minute walk from the Globe at Hay, Newport St, Hay-on-Wye, Hereford HR3 5BG.
Can children come to the festival?
Yes, and under 12s do not need a festival ticket to gain entry to the site.
Can pets come to the festival?
No, pets are not permitted on the festival site.
Are dogs allowed on site?
Dogs are not allowed on site except guide and service dogs.
Can I bring a campervan onto the campsite?
Unfortunately, due to licensing reasons and to ensure safe access to our festival pitches, we cannot allow vehicles on the campsite. This includes campervans.
How can I book parking?
Parking will soon be available to book from our extras page.
TICKETS
I'm having problems buying my ticket
If you're having any issues purchasing your ticket, please email webmaster@artandideas.org with the subject line 'Ticket Issue'. Please state the issue as well as your phone number and a member of our team will get back to you as soon as possible.
How do I apply my discount?
You can apply all discounts at checkout if you open 'Click here for offers/ insider codes'. Only one discount can be used per ticket. If you have a Friends Discount, you will need to enter your code at checkout. Student and under 25 tickets can be added to your basket on our festival passes page. Please note that discounts are only valid for HowTheLightGetsIn Festival Tickets.
I can no longer attend the festival, can I have a full refund?
Our terms and conditions, details of which you can find here, state that we cannot refund tickets.
How do I gift a ticket for a friend?
If you'd like to gift a friend with a festival ticket, simply select the ticket type you'd like to buy, then tick the 'Make it a gift' box. In the Checkout page, there will be a section called Your Friends' Details, where you can enter the details of the gift ticket recipient. This will inform them by email that they have been gifted a festival ticket. The price of the ticket will not be revealed in the email. The recipient will receive an email with their confirmation code that they'll need to bring to the box office at the festival to redeem their ticket.
Is it possible to pay for my ticket in installments?
Yes. In the checkout, click on Click here to apply discount or use the Secure Your Ticket scheme. This will allow you to pay a £50 deposit to secure your ticket now, and pay the remaining balance in a second instalment. The second instalment will need to be paid by 15th April 2023. If the second instalment is not paid by 15th April 2023, the £50 deposit will not be refunded and the ticket will be cancelled.